Frequently Asked Questions

Can't find what you're looking for? Contact support and a person will reply. We usually reply within a few hours.

How do I receive my key after purchase?

As soon as payment clears, your key shows up in your account under "My Orders" and in your inbox. Battle.net gifts are different: they take 72–96 h.

My key does not work — what should I do?

Please double-check that you are redeeming it on the correct platform (Steam, Xbox, etc.). If it still does not work, tell us within 30 days of purchase and a person will look into it.

Are the keys region-locked?

Each product page specifies the region. Make sure to check the region before purchasing to ensure compatibility with your account.

Can I get a refund?

Digital keys are consumable, so an unrevealed key may be eligible for a refund only if it is faulty or not as described. Revealed or activated keys are non-refundable. Contact support and we will assess each case fairly.

How do I verify my email?

After registering, we send a verification link to your email. Check your spam folder if you do not see it within a few minutes. You can also request a new link from your account settings.