Frequently Asked Questions

Can't find what you're looking for? Contact support and we'll get back to you within 24 hours.

How do I receive my key after purchase?

Your digital key is delivered instantly to your account and to the email address you registered with. You can find it in your account under "My Orders".

My key does not work — what should I do?

Please double-check that you are redeeming it on the correct platform (Steam, Xbox, etc.). If it still does not work, contact our support team within 30 days of purchase and we will resolve it.

Are the keys region-locked?

Each product page specifies the region. Make sure to check the region before purchasing to ensure compatibility with your account.

Can I get a refund?

Digital keys are consumable, so an unrevealed key may be eligible for a refund only if it is faulty or not as described. Revealed or activated keys are non-refundable. Contact support and we will assess each case fairly.

How do I verify my email?

After registering, we send a verification link to your email. Check your spam folder if you do not see it within a few minutes. You can also request a new link from your account settings.