Refund Policy
Last updated: 2026-06-15
How refunds work at TopPlayer.gg: what can be refunded, what cannot, and how to request one. This page expands the Refunds section of our Terms of Service and does not replace it.
What can be refunded
A key you have NOT revealed may be eligible for a refund if it is faulty or not as described. That includes a key that does not activate, a key for a different product than the one listed, or a region that does not match the product page.
What cannot be refunded
Once a key has been revealed or activated it is consumable and generally non-refundable, because it cannot be returned to us or resold. Revealing the key on your account is the point of no return, so check the platform and region on the product page before you reveal it.
If your key does not work
Contact support within 30 days of purchase and we will resolve it. First double-check you are redeeming it on the correct platform — Steam, Xbox, Battle.net and the rest each have their own redemption page.
Wrong region
Every product page states the region of the key. If the key you received does not match the region shown at the time of purchase, that counts as "not as described" and is refundable even if you already tried to redeem it.
Pricing errors
We work hard to show accurate prices and stock. In the case of an obvious pricing error we may cancel the affected order and refund you in full.
How to request a refund
Open a ticket from the order in your account, or write to support with your order number and what went wrong. We assess each case fairly and in line with applicable consumer law.
Go to my orders →Your statutory rights
Nothing on this page limits the rights you have under the consumer law that applies to you. Where that law gives you more than this policy does, that law wins.